In life and in business, you can’t avoid meeting difficult people. But you can learn the skills to handle them successfully. In business, we recognize such people as “natural” leaders. In this course, you’ll learn how to remain calm and clear when dealing with aggressive tactics. You’ll learn how to handle these episodes constructively. No more adversaries, no more stress.
Some people, despite our best efforts, leave us feeling frustrated and annoyed. The ability to handle difficult people and manage disruptive behaviour is a life changing skill. Thankfully, it’s one you can learn and this workshop teaches you how. You’ll come away with practical knowledge that makes you stronger.
» Cancellations made more than 5 days before a course date qualify for a full refund minus a $25 administration fee per student.
» Cancellations made less than 5 days before a course do not qualify for a refund but the class may be rescheduled.
» Cancellations made within 48 hours of the start time are not eligible for a refund and may not be rescheduled.
» We are not able to offer refunds or rescheduling for no-shows or uncompleted courses.
» There is no charge for rescheduling when you inform us at least 3 days before the course.
» An administration fee of $50 per person is charged when rescheduling 2 days or less before a course.
» Student substitutions are free. If you cannot take a course maybe your colleague can. Just let us know.
» It is rare that classes do not run as scheduled but we do reserve the right to reschedule previously confirmed classes.