Contact Us

Contact Us

    Difficult People online training courses

    In life and in business, you can’t avoid meeting difficult people. But you can learn the skills to handle them successfully. In business, we recognize such people as “natural” leaders. In this course, you’ll learn how to remain calm and clear when dealing with aggressive tactics. You’ll learn how to handle these episodes constructively. No more adversaries, no more stress.

    Where is it?

    Due to Covid-19, all courses
    are online in real time with
    a real instructor.

    What’s included

    • Free after-class support
    • Hands-on practice throughout
    • Course Certificate
    • Free retake policy

    Why choose us?

    • Better instructors
    • Better practice exercises
    • Better lesson plans
    • Full after-class support
    • Convenient online training
    Training Boston - Money Back Guarantee
    Most classes are guaranteed to run. Training is available on your choice of Mac or PC.

    Dealing with Difficult People
    2 Days | Groups only | 14 hours | $1275 PLUS TAX

    Prerequisite: none

    Some people, despite our best efforts, leave us feeling frustrated and annoyed. The ability to handle difficult people and manage disruptive behaviour is a life changing skill. Thankfully, it’s one you can learn and this workshop teaches you how. You’ll come away with practical knowledge that makes you stronger. 

    We run this course for groups only

    This course is customized to suit your needs. It can be formatted as a two-day event or as one day with a follow-up day scheduled later. Either way, you will learn and practice skills that help you deal with difficult people, effectively and painlessly. You will learn:
    • » how to disagree without escalating the conflict
    • » how to be in control and remain in control
    • » how to confront unacceptable behaviour
    • » how to avoid the cost of bad behaviour in your workplace
    • » when to walk away from a difficult situation
    • » how to successfully negotiate
    • » how to be constructive no matter what
    This workshop is enriched by discussion, exercises, role play, and group problem-solving. The lessons learned in this workshop will have far-reaching benefits to enrich your relationships and increase your personal effectiveness while reducing stress and uncertainty. 


    • Runs on request for 5 or more

    The course was great; by the end we were breathing a lot easier because now we have the skills we need to stop all that unpleasantness. I can’t recommend this course highly enough. Rodica T.

    Cancellation & Rescheduling Policy

    Plans change, and we can accommodate all reasonable requests. Sometimes there are hard costs
    involved but we’ll work with you to reduce or avoid them altogether. Please direct all cancellation
    and rescheduling emails to


    » Cancellations made more than 5 days before a course date qualify for a full refund minus a $25 administration fee per student.

    » Cancellations made less than 5 days before a course do not qualify for a refund but the class may be rescheduled.

    » Cancellations made within 48 hours of the start time are not eligible for a refund and may not be rescheduled.

    » We are not able to offer refunds or rescheduling for no-shows or uncompleted courses.


    » There is no charge for rescheduling when you inform us at least 3 days before the course.

    » An administration fee of $50 per person is charged when rescheduling 2 days or less before a course.

    » Student substitutions are free. If you cannot take a course maybe your colleague can. Just let us know.

    » It is rare that classes do not run as scheduled but we do reserve the right to reschedule previously confirmed classes.